About Me

■ Four years of distinctive work experience in customer-facing and leadership roles with international customers
■ Unique international experience having lived in 5 countries
■ Awarded the highest level of the University of East Anglia skills award
■ Outstanding academic achievements at a world top 1% university

"[Lukas] has been an extremely positive influence [...], demonstrating willingness and independent thinking to lead [ ] projects forward. I have no hesitation in recommending Lukas and would certainly re-employ him, in fact, Lukas will be working with us again [...]" (UEA, previous employer)

Education

BSc in Psychology with a Year Abroad | 1st (Honours)

University of East Anglia (UEA), Norwich (United Kingdom)
September 2013 to July 2017

▸ Grade: First Class Honours
▸ World-leading, top 1% university
▸ 7000-word independent research project on the dating experiences of international students
▸ 3 publications in undergraduate research journals
▸ British Psychological Society accredited course
▸ Teaches thorough scientific skills in statistical analysis, experimental and qualitative research

Modules taken: Research Design and Statistical Analysis, Neuroscience, Social Psychology, Forensic Psychology, Clinical Psychology, The Science of Relationships, Social and Political Theory, Social Cognition and Social Identity

Study Abroad in the United States (psychology, political science) | 1st

Temple University, Philadelphia (United States - Pennsylvania)
August 2015 to May 2016

▸ Grade: First (GPA: 3.68)

Modules taken: Foundations of Psychopathology, Introduction to Counseling Psychology, Human Sexuality, The Meaning of Madness, Youth Cultures, War and Peace, Global Citizenship, World Affairs

BA Peace and Conflict Studies | 1st

Malmö University, Sweden
September 2012 to January 2013

▸ First semester completed with a First (Pass with Distinction)
▸ Analysis of the causes and effects of organised violence in world politics

Experience

Student Ambassador

University of East Anglia (UEA)
October 2014 to June 2017
  • Qualified leads at a call campaign with the highest conversion rate out of all 35 student callers (after speaking with me, 75% of applicants wanted to attend an applicant day), contributing to revenue of over £300,000
  • Generated leads, advised and promoted the university to 1000s of prospective students and their parents at 50+ university events and school career fairs in underprivileged areas
  • Promoted the university to 100s of students at a higher education fair with 17,000 attendees, generating 70+ leads with about £2 Mio in potential revenue
  • Promoted career services and events to 1000s of students, in person and using social media
  • Gave student life presentations to large audiences of 50+ attendees
  • Conducted tours of the university to groups of 30+ visitors
  • Mentored school children from underprivileged areas
  • Improved skills in customer service, communication, teamwork, presentation, marketing, and sales

Coordinator of Support Sessions for International Students

University of East Anglia (UEA)
October 2014 to May 2017
  • Implemented 40 interactive support sessions for international students to improve their communication and networking skills attended by a total of 300+ students
  • Coordinated a team of 15 volunteers
  • Advertised events on social media
  • Created surveys and implemented improvements satisfying 95% of participants
  • Maintained a mailing list, raising subscribers from 30 to over 100
  • Improved my skills in cultural awareness, communication, customer service, leadership, and marketing

Assistant Welfare Officer

Studio Cambridge
June 2016 to July 2016
  • Worked as senior staff in the management team of a summer centre for English language courses
  • Managed welfare and accommodation of 250 students, excelled at creating rapport and building working relationships
  • Handled medical emergencies as a residential first aider
  • Administered disciplinary procedures
  • Line managed a team of 17 staff members
  • Worked extensively with Excel, Word, and a CRM system called CLASS
  • Improved my skills in leadership, cultural awareness, customer service, management

Event Staff (Front of House)

Temple University Performing Arts Center
November 2015 to May 2016
  • Provided excellent customer service to 1000s​ of guests from a wide range of socio-economic backgrounds at 100s of high-profile cultural events
  • Worked in a team of 30 staff
  • Improved my customer service, teamwork, and communication skills
  • Worked for 6 months at international youth assemblies in 3 countries with 3,000-45,000 participants
  • House Manager and Residential First Aider handling medical emergencies
  • Coordinator of a security/night watch team looking after 3000+ young residential visitors
  • Team Leader of 10 to 50 international volunteers
  • Coordinated 8 workshops attended by 400+ visitors
  • Coordinated food distribution to 3000+ visitors
  • Front desk receptionist in a busy environment handling queries of 1000+ international customers in 4 languages
  • Mentored groups of 10-15 young international visitors and coordinating group activities
  • Liaised with 100s of volunteers from 6 continents

Skills

  • UEA Skills Award: Gold (for outstanding academic and extracurricular achievements)
    The UEA Award is a certificate from the University, recognising the range of activities, both academic and extra-curricular, undertaken during a student’s time at UEA. The UEA Award helps structure activities so students can demonstrate a set of key attributes, equipping them for graduate employment and life after UEA. The award has three levels: Bronze, Silver and Gold, to cater for differing levels of time commitment, with a minimum number of hours required for each category of activity. More information is available from www.uea.ac.uk/award.
  • 3 publications in undergraduate research journals
    - Holschuh, L. (2015). On Obedience as Identity: Milgram and the Banality of Evil. Student Pulse, 7(11).
    - Holschuh, L. (2014). What Determines the Success of First Dates? Psycho-Social Factors that Impact Mate Choice in Pre-Mating Encounters. Student Pulse, 6(12).
    - Holschuh, L. (2014). On Violence as a Social Construct: An Experimental Design. Undergraduate Research Journal for the Human Sciences, 13(1).
  • German (native speaker)
  • Latin (5 years in high school)
  • French (intermediate, B1)
  • English (native-level, excellent, C2)
  • A range of work experience in customer facing and team-leading roles
  • Mentoring (groups of children and students)
  • Customer service
  • Results oriented
  • Professionalism (management experience)
  • Coordinating workshops
  • Team leadership (teams of 15 to 50)
  • Unique experience living and working internationally in 5 countries (Germany, France, Sweden, United Kingdom, United States)
  • Cultural awareness
  • Coordinating workshops
  • Producing marketing videos
  • Academic writing (3 published papers)
  • Tour guide
  • Presenting to large audiences
  • Conducting statistical analyses using SPSS
  • Conducting experimental research
  • Designing and conducting independent qualitative research
  • Writing research papers in APA style (3 published papers)
  • Critical thinking
  • Problem solving
  • Time management
  • Motivation, initiative, flexibility and adaptability
  • Maintenance (setting up operating systems, trouble shooting hardware and software issues, installing and updating applications)
  • Operating systems (Linux, Mac, Windows, iOS, Chrome OS, Android)
  • Office applications (Microsoft and Libre Office Suites (including Excel, Word, Outlook, and PowerPoint), Google Apps, Prezi, Evernote, Trello)
  • Social Media Platforms (Facebook, Twitter, LinkedIn, Google Plus, ResearchGate, Instagram, Tumblr, etc.)
  • Design (Canva, Gimp, Google Drawings, Pixlr)
  • Multimedia editing (Audacity, Ulead Video Studio, Pinnacle, iMovie, Kdenlive, Powtoon)
  • Customer Relationship Management Systems (Insightly, Base CRM, Cloze, NimbleCRM, Agile CRM, CLASS, Hobsons)
  • Academic applications (reference managing using Paperpile, ResearchGate, statistical analysis using SPSS)