Professional Status

Nearing graduation
Available

Contact

About Me

■ Four years of distinctive work experience in customer-facing and leadership roles with international customers
■ Unique international experience having lived in 5 countries
■ Awarded the highest level of the University of East Anglia skills award
■ Outstanding academic achievements at a world top 1% university

"[Lukas] has been an extremely positive influence [...], demonstrating willingness and independent thinking to lead [ ] projects forward. I have no hesitation in recommending Lukas and would certainly re-employ him, in fact, Lukas will be working with us again [...]" (UEA, previous employer)

Experience

Student Ambassador

University of East Anglia (UEA)
Since October 2014
  • Worked at a call campaign calling over 100 applicants (after speaking with me, 75% wanted to visit UEA) generating income of over £300,000
  • Promoted the university to 1000s of prospective students and their parents at 50+ university events and school career fairs in underprivileged areas
  • Promoted the university to 100s of students, generating 70+ leads, at a higher education fair with 17,000 attendees
  • Promoted career services and events to 1000s of students, in person and using social media
  • Gave student life presentations to large audiences of 50+ attendees
  • Conducted tours of the university to groups of 30+ visitors
  • Mentored school children from underprivileged areas
  • Improved skills in customer service, communication, teamwork, presentation, marketing, and sales

Coordinator of Support Sessions for International Students

University of East Anglia (UEA)
Since October 2014
  • Implemented 40 interactive support sessions for international students to improve their communication and networking skills attended by a total of 300+ students
  • Coordinated a team of 15 volunteers
  • Interacted with 100s of international and UK students
  • Advertised events on social media
  • Created surveys and implemented improvements satisfying 95% of participants
  • Maintained a mailing list, raising subscribers from 30 to over 100
  • Improved my skills in cultural awareness, communication, customer service, leadership, and marketing

Assistant Welfare Officer

Studio Cambridge
June 2016 to July 2016
  • Worked as senior staff in the management team of a summer centre for English language courses
  • Managed welfare and accommodation of 250 students
  • Oversaw arrivals and departures of 100s of international students
  • Handled medical emergencies as a residential first aider
  • Administered disciplinary procedures
  • Line managed a team of 17 staff members
  • Worked extensively with Excel, Word, and a CRM system called CLASS
  • Improved my skills in leadership, cultural awareness, customer service, management

Event Staff (Front of House)

Temple University Performing Arts Center
November 2015 to May 2016
  • Provided excellent customer service to 1000s​ of guests from a wide range of socio-economic backgrounds at 100s of high-profile cultural events
  • Worked in a team of 30 staff
  • Improved my customer service, teamwork, and communication skills
  • Worked for 6 months at international youth assemblies in 3 countries with 3,000-45,000 participants
  • House Manager and Residential First Aider handling medical emergencies
  • Coordinator of a security/night watch team looking after 3000+ young residential visitors
  • Team Leader of 10 to 50 international volunteers
  • Coordinated 8 workshops attended by 400+ visitors
  • Coordinated food distribution to 3000+ visitors
  • Front desk receptionist in a busy environment handling queries of 1000+ international customers in 4 languages
  • Mentored groups of 10-15 young international visitors and coordinating group activities
  • Liaised with 100s of volunteers from 6 continents

Education

Study Abroad in the United States | 1st

Temple University, Philadelphia (United States - Pennsylvania)
August 2015 to May 2016

BSc in Psychology (Hons) (with year abroad) | 1st

University of East Anglia (UEA), Norwich (United Kingdom)
Since September 2013

Current grade: First-class honours

- World-leading, top 1% university
- 7000-word independent research project on the dating experiences of international students
- 3 publications in undergraduate research journals

Course Description:
- British Psychological Society accredited
- Distinctive analytical, presentation, teamwork and communication skills
- Thorough scientific skills in statistical analysis, experimental and qualitative research
- Modules taken in Research Design and Analysis, Neuroscience, Social Psychology, Forensic Psychology, Mental Health, Counselling, Relationships, Politics, Anthropology

BA Peace and Conflict Studies | 1st

Malmö University, Sweden
September 2012 to January 2013

First semester completed with B ('Very good'), VG ('Pass with Distinction')

Course Description:
- Analysing the causes and effects of organised violence in world politics

Skills

  • UEA Skills Award: Gold (for outstanding academic and extracurricular achievements)
    The UEA Award is a certificate from the University, recognising the range of activities, both academic and extra-curricular, undertaken during a student’s time at UEA. The UEA Award helps structure activities so students can demonstrate a set of key attributes, equipping them for graduate employment and life after UEA. The award has three levels: Bronze, Silver and Gold, to cater for differing levels of time commitment, with a minimum number of hours required for each category of activity. More information is available from www.uea.ac.uk/award.
  • 3 publications in undergraduate research journals
    - Holschuh, L. (2015). On Obedience as Identity: Milgram and the Banality of Evil. Student Pulse, 7(11).
    - Holschuh, L. (2014). What Determines the Success of First Dates? Psycho-Social Factors that Impact Mate Choice in Pre-Mating Encounters. Student Pulse, 6(12).
    - Holschuh, L. (2014). On Violence as a Social Construct: An Experimental Design. Undergraduate Research Journal for the Human Sciences, 13(1).
  • German (native speaker)
  • Latin (5 years in high school)
  • French (intermediate)
  • English (native-level, excellent)
  • A range of work experience in customer facing and team-leading roles
  • Mentoring (groups of children and students)
  • Customer service
  • Results oriented
  • Professionalism (management experience)
  • Coordinating workshops
  • Team leadership (teams of 15 to 50)
  • Unique experience living and working internationally in 5 countries (Germany, France, Sweden, United Kingdom, United States)
  • Cultural awareness
  • Coordinating workshops
  • Producing marketing videos
  • Academic writing (3 published papers)
  • Tour guide
  • Presenting to large audiences
  • Conducting statistical analyses using SPSS
  • Conducting experimental research
  • Conducting independent qualitative research
  • Writing research papers in APA style (3 published papers)
  • Critical thinking
  • Problem solving
  • Time management
  • Motivation, initiative, flexibility and adaptability
  • Maintenance (setting up operating systems, trouble shooting hardware and software issues, installing and updating applications)
  • Operating systems (Linux, Mac, Windows, iOS, Chrome OS, Android)
  • Office applications (Microsoft and Libre Office Suites (including Excel and Powerpoint), Google Apps, Prezi, Evernote, Trello)
  • Social Media Platforms (Facebook, Twitter, LinkedIn, Google Plus, ResearchGate, Instagram, Tumblr, etc.)
  • Graphic Design (Gimp, Google Drawings, Pixlr)
  • Multimedia editing (Audacity, Ulead Video Studio, Pinnacle, iMovie, Kdenlive, Powtoon)
  • Customer Relationship Management Systems (Insightly, Base CRM, NimbleCRM, Agile CRM, CLASS, Hobsons)
  • Academic applications (reference managing using Paperpile, ResearchGate, statistical analysis using SPSS)