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About Me

■ Unique international experience having lived in 5 countries
■ Four years of distinctive work experience in customer-facing and leadership roles with international customers
■ Exceptional​ skills in languages, leadership, communication, cultural awareness, presentation, research and statistical analysis, and IT
■ Outstanding academic achievements at a world top 1% university

"[Lukas] has [...] a distinctive international experience. He has especially demonstrated unique competencies in people skills, such as teamwork, interpersonal skills and customer orientation." (previous employer)

Experience

Assistant Welfare Officer

Studio Cambridge
June 2016 to July 2016
  • Working as senior staff in the management team of a summer centre for English language courses
  • Managing welfare and accommodation of 250 students
  • Overseeing arrivals and departures of international students
  • Administering disciplinary procedures
  • Line managing a team of 17 staff members
  • Liaising​ with staff, students, and external service providers

Event Staff (Front of House)

Temple University Performing Arts Center
November 2015 to May 2016
  • Customer Service:
    - Providing excellent customer service to thousands​ of guests from a wide range of socio-economic backgrounds at high-profile cultural events

Student Ambassador

University of East Anglia (UEA)
Since October 2014
  • Customer Service:
    - Approaching customers, responding to queries and conducting surveys
    - Welcoming international students from over 100 countries
  • Marketing Skills:
    - Devising and implementing innovative marketing ideas to improve engagement of students
    - Promoting careers services and events to thousands of students, in person and using social media
    - Researching and focusing information to a specific audience
  • Communication and Teamwork Skills:
    - Attending high-profile careers events helping to engage students
    - Interacting with directors of multinational businesses
    - Creating and maintaining links with present, future and past students via social media
    - Engaging with the international student community
  • Presentation Skills:
    - Participating in focus groups and briefing other ambassadors
    - Approaching hundreds of students, motivating and inspiring them to engage with careers services, persevering despite rejections
    - Conducting tours of the University for large groups of prospective students

Coordinator of Support Sessions for International Students

University of East Anglia (UEA)
Since October 2014
  • Running Conversation Club, a weekly support session for international students to improve their communication and networking skills
  • Leadership and Teamwork Skills:
    - Coordinating a team of 15 volunteers
    - Coordinating sessions with up to 60 attendees
  • Communication Skills and Cultural Awareness:
    - Interacting with hundreds of international and UK students
    - Confronting the challenges faced by international students
  • Marketing Skills:
    - Publicising events on social media
    - Creating surveys to assess participants' satisfaction and implementing improvements - raising participant numbers
  • Presentation Skills:
    - Preparing and presenting learning materials and interactive sessions
  • Location:
    - At international youth assemblies of the Taizé Community in Berlin, Rome and Strasbourg with 30-45,000 participants
    - At large, weekly summer camps in Taizé (France) with up to 5,000 participants
  • Presentation skills:
    - Coordinating workshops attended by hundreds of visitors
  • Leadership, Teamwork, and Communication Skills:
    - Team leader of up to 50 international volunteers
    - Coordinating a security / night watch team to ensure safety and enforce rules among thousands of young residential visitors
    - Handling medical and security emergencies, public confrontation, and resolving problems effectively and calmly
    - Coordinating food distribution to thousands of visitors
  • Customer service:
    - Telephone and front-desk receptionist in a busy environment
    - Handling queries from hundreds of international customers in 4 languages
  • Mentoring Skills and Cultural Awareness:
    - Mentoring groups of young international visitors and coordinating group activities
    - Liaising with current and prospective volunteers from 6 continents

Education

Study Abroad in the United States

Temple University, Philadelphia (United States - Pennsylvania)
August 2015 to May 2016

BSc Psychology (Hons) (with year abroad)

University of East Anglia (UEA), Norwich (United Kingdom)
Since September 2013

Current grade: First-class honours

University of East Anglia: World top 1%, UK top 15
School of Psychology: UK top 15, 80% of research "world-leading" or "internationally excellent"

Course Description:
- British Psychological Society accredited
- Teaches distinctive analytical, presentation, teamwork and communication skills
- Teaches thorough scientific skills in statistical analysis, experimental and qualitative research

3 publications in undergraduate research journals (see right column​)

Peace and Conflict Studies (BA)

Malmö University, Sweden
September 2012 to January 2013

First semester completed with B ('Very good'), VG ('Pass with Distinction') and 40 ECTS points.

Course Description:
This programme is concerned with the causes and effects of organized violence, with the fate of ordinary people in war and peace and with their aspirations towards peace and justice.

Interests

  • Assistant Welfare Officer at international language courses
  • International Student Ambassador
  • Coordinator of Support Sessions for International Students
  • Team Leader at International Large-Scale Events
  • Student of BSc Psychology (Hons) at the University of East Anglia (UEA)

Skills

  • German (native speaker)
  • Latin (5 years in high school)
  • Swedish (basic)
  • French (intermediate)
  • English (native-level, excellent)
  • A range of work experience in customer facing and team-leading roles
  • Mentoring (groups of children and students)
  • Customer service
  • Coordinating workshops
  • Team leadership (teams of 15 to 50)
  • Unique experience living and working internationally in 7 countries (Germany, Italy, Spain, France, Sweden, United Kingdom, United States)
  • Global perspective
  • Cultural awareness
  • Intercultural communication
  • Coordinating workshops
  • Producing marketing videos
  • Academic writing (3 published papers)
  • Tour guide
  • Conducting statistical analyses using SPSS
  • Conducting experimental research
  • Conducting qualitative research
  • Writing research papers in APA style (3 published papers)
  • Critical thinking
  • Problem solving
  • Time management
  • Motivation, initiative, flexibility and adaptability
  • Maintenance (setting up operating systems, trouble shooting hardware and software issues, installing and updating applications)
  • Operating systems (Linux, Mac, Windows, iOS, Chrome OS, Android)
  • Office applications (Microsoft and Libre Office Suites (including Excel), Google Apps, Prezi, Evernote)
  • Social Media Platforms (Facebook, Twitter, LinkedIn, Google Plus, ResearchGate, Instagram, Tumblr, etc.)
  • Graphic Design (Gimp, Google Drawings, Pixlr)
  • Multimedia editing (Audacity, Ulead Video Studio, Pinnacle, iMovie, Kdenlive, Powtoon)
  • Customer Relationship Management Systems (Insightly, Base CRM, NimbleCRM, Agile CRM)
  • Academic applications (reference managing using Paperpile, ResearchGate, statistical analysis using SPSS)
  • University of East Anglia (UEA) Skills Award: Bronze
  • Holschuh, L. (2015). On Obedience as Identity: Milgram and the Banality of Evil. Student Pulse, 7(11).
  • Holschuh, L. (2014). What Determines the Success of First Dates? Psycho-Social Factors that Impact Mate Choice in Pre-Mating Encounters. Student Pulse, 6(12).
  • Holschuh, L. (2014). On Violence as a Social Construct: An Experimental Design. Undergraduate Research Journal for the Human Sciences, 13(1).